The always-on front desk for home-service teams.
- Avg. answer time
- 0.2 s
- After-hours coverage
- 24 / 7
- Crews onboarded
- 120+
Hey, our AC went out and my mom's 78 and on oxygen — it's 92 in her bedroom. Someone told me this is the 24-hour shop on Highland?
Got it — emergency flagged. I've got an on-call tech on the line. While I patch you through, can I get the address and a good callback number?
[address] — please hurry
Connecting you now — Marcus picks up in under five seconds. I'm also sending the details to his phone and booking a follow-up inspection for tomorrow 8 AM.
The math no owner wants to do
A small HVAC shop loses $45,600 / year to missed calls.
Every ring that goes to voicemail is revenue you already earned walking out the door. Trenchline turns every one of those rings into a booked appointment, a qualified lead, or an escalation — never a hang-up.
$385
Average revenue per booked HVAC service call
85%
Of callers who hit voicemail won't leave a message — they'll call your competitor next
24/7
Coverage that turns evening, weekend, and storm calls into the next morning's route
How it works
One receptionist. Five jobs. Zero hand-offs.
A call comes in and walks through the same pipeline every time. Emergency detection runs first; everything after is conditional.
- 01
Answer
Picks up in under a second. Greets by your trade, your brand voice.
- 02
Detect intent
Recognizes emergency language vs. routine inquiry on the first sentence.
- 03
Qualify
Captures job details, address, urgency, access — only what you need.
- 04
Route
Books the slot, escalates the emergency, or hands off warm to a human.
- 05
Sync & log
Pushes to CRM + calendar, sends SMS, archives the call transcript.
Trade-aware from day one
Not a chatbot with a hard hat. A receptionist who knows the trade.
Same platform, different per-trade brain. The HVAC receptionist knows what a coil clean is; the plumbing receptionist knows what a sewer scope costs; the roofing receptionist recognizes storm-damage language.
Recognizes emergencies
- no heat in freezing weather
- gas smell
- AC failure with elderly occupants
Qualifies
- system age
- square footage
- warranty status
Books to
next available dispatch slot, or on-call tech for emergencies
Syncs with
Underneath
A workflow engine you don't have to think about.
Five built-in workflows ship enabled. They chain together, respect your hours, and log every step.
- 01
Emergency escalation
Detects urgent language, routes to on-call dispatch number, sends SMS confirmation with caller details.
- 02
Lead capture
Pulls name, contact, address, job type, urgency. Pushes to your CRM as a new lead before the call ends.
- 03
CRM sync
Two-way: appointments booked show up in ServiceTitan / Housecall Pro / Jobber / Workiz.
- 04
Client notifications
SMS confirmations, appointment reminders the morning of, post-job follow-up, review ask.
- 05
Analytics
Calls answered, leads captured, jobs booked, revenue influenced — all on one dashboard.
Pricing
One subscription. Usage billed honestly.
Telephony minutes and SMS metered on what you actually use — never a quota you don't hit. Invoicing, auto-pay and a self-serve client portal are included on every plan.
Solo
For owner-operators and single-truck teams.
- 24/7 AI receptionist
- Up to 200 answered minutes / mo
- 500 SMS messages / mo
- Calendar sync + 1 CRM connector
- Self-serve portal
Crew
For 2-10 person crews with dispatch software.
- Everything in Solo
- Up to 1,200 answered minutes / mo
- 2,000 SMS messages / mo
- All four CRM connectors
- Emergency escalation routing
- Nurture email sequences
Franchise
For multi-location operators and franchises.
- Everything in Crew
- Per-location intake forms
- Centralized reporting
- SSO + role-based access
- Dedicated onboarding lead
Frequently asked
Things owners ask before they sign up.
Stop losing the rings
Forward your line tomorrow morning. Tonight it pays for itself.
Twenty minutes for a live walkthrough on your trade, your CRM, your actual call flow. No deck, no pitch — just the receptionist doing its job on your number.
We answer email in under two hours during business days.
What you'll see on the call
- A live inbound call answered by Trenchline
- Booking pushed to your real CRM in real time
- An emergency escalation end-to-end
- SMS follow-up sequence to the booked customer